Shipping Policy | Mivasopic

Effective Date: June 27, 2025
Last Updated: July 11, 2025

At Mivasopic, we understand the importance of delivering premium gourmet foods—such as Caviar, Saffron, Truffle, and Wagyu Beef—with care, speed, and precision. This Shipping Policy outlines our procedures and expectations to ensure your order arrives fresh, secure, and on time.

1. Shipping Methods

We offer several shipping options tailored to both product type and customer location:

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority Shipping (Refrigerated or Overnight): 1–2 business days (recommended for perishable items)

🚚 Shipping rates are automatically calculated at checkout based on weight, dimensions, destination, and shipping method selected.

2. Order Processing Times

  • Processing Time: Most orders are processed and shipped within 1–3 business days of payment confirmation.

  • Non-Business Days: Orders placed on weekends or public holidays will be processed on the next business day.

  • Order Confirmation: You’ll receive an email confirmation including order details, invoice, and estimated shipment date.

3. Shipping Fees

  • Calculated at Checkout: Shipping fees are based on total order weight, box size, location, and product type.

  • Free Shipping Offers: Occasionally available during promotional periods. Subscribe to our newsletter or visit our homepage for current promotions.

  • Domestic Shipping Only: We currently only ship within the United States.

4. Estimated Delivery Times

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–3 business days

  • Priority Shipping: 1–2 business days (ideal for highly perishable items)

⏳ Please note: Delivery timelines are estimates and may be affected by external factors such as weather, carrier delays, or seasonal demand.

5. Order Tracking

After your order ships, you will receive a shipping confirmation email containing your tracking number. You may track your order directly via:

  • FedEx

  • USPS

  • UPS

Tracking allows you to monitor delivery status in real-time.

6. Shipping Address Guidelines

  • Accuracy Required: Please verify that your shipping address is complete and correct at checkout. This includes apartment numbers, suite designations, or special instructions.

  • Changes: Once an order is shipped, the delivery address cannot be changed. If corrections are needed, contact us immediately before fulfillment.

  • Non-Deliverable Addresses: Mivasopic is not responsible for delays or losses resulting from incorrect, incomplete, or undeliverable addresses.

7. Lost, Stolen, or Missing Deliveries

  • In Transit Losses: If a package is lost in transit, please contact the carrier directly to file a claim. We will assist as needed.

  • Marked as Delivered: If tracking shows “Delivered” but you haven’t received the item:

    • Check your mailbox, front desk, or neighbors.

    • Wait 24 hours; occasionally carriers scan early.

  • Stolen Items: Mivasopic is not responsible for packages stolen after delivery. Consider shipping to a secure location (e.g., workplace or a location with someone present).

8. Shipping Perishables & Specialty Items

We take extra care with items like Caviar, Wagyu, and other temperature-sensitive goods:

  • Packaging: Insulated packaging, cold gel packs, and refrigeration are used where required.

  • Shipping Days: Perishable items are not shipped on Fridays or weekends to avoid weekend delays.

  • Shipping Method: Perishables are shipped via Expedited or Priority options only—especially during warmer months.

9. Shipping Delays

While we strive for punctuality, certain factors may cause unavoidable delays, including:

  • Severe weather conditions

  • Natural disasters or emergencies

  • Carrier disruptions or staff shortages

  • Seasonal shipping backlogs

  • Supply chain issues for rare or imported goods

We will notify you via email if we foresee any delays affecting your order.

10. Customer Support

We’re here to help. For any questions regarding shipping, order status, or delivery issues, please contact:

Mivasopic Customer Support
📧 Email: info@mivasopic.com
📞 Phone: (225) 775-4883
📍 Address: 3512 Mohican St, Baton Rouge, Louisiana
🌐 Website: https://mivasopic.com

11. Agreement

By placing an order with Mivasopic, you acknowledge and agree to this Shipping Policy. We are committed to ensuring your gourmet experience begins with reliable delivery, quality protection, and professional service.

✅ Need help understanding your tracking number or selecting the best shipping method for perishables? Contact our team—we’re happy to assist.