Sales Policy | Mivasopic

Effective Date: June 27, 2025
Last Updated: July 11, 2025

At Mivasopic, we are committed to providing exceptional gourmet foods and a first-class shopping experience. Whether you are purchasing premium items like Caviar, Saffron, Truffle, or Wagyu Beef, our Sales Policy outlines the terms and conditions for orders placed via our website www.mivasopic.com. By placing an order with us, you agree to abide by the following terms:

1. Product Availability

  • Stock Levels:
    All products are subject to availability. Our inventory is updated regularly; however, real-time availability may fluctuate, especially for limited-edition, seasonal, or high-demand items.

  • Out-of-Stock Policy:
    In the event a product becomes unavailable after your order is placed, we will promptly contact you with alternative options or offer a full refund for the affected item.

2. Pricing and Discounts

  • Currency and Inclusions:
    Prices are displayed in U.S. Dollars (USD) and include applicable handling fees. Shipping charges and taxes, unless otherwise noted, are calculated at checkout.

  • Premium Product Pricing:
    Due to the exquisite nature and sourcing complexities of our high-end gourmet products, prices may vary based on market demand, availability, and seasonal factors. We reserve the right to adjust pricing without prior notice.

  • Promotions and Special Offers:
    Discounted offers, bundles, and seasonal pricing are clearly indicated on our website. These time-sensitive promotions are subject to specific terms and conditions outlined at the point of sale.

  • Pricing Errors:
    In the event of a pricing discrepancy or error, Mivasopic reserves the right to cancel or amend the order. We will notify you as soon as possible if any issues arise.

3. Order Process

  • Placing an Order:
    Orders must be submitted with complete and accurate billing and shipping information. It is your responsibility to ensure that all details are correct at the time of purchase.

  • Order Confirmation and Acceptance:
    Once your order is received, you will receive a confirmation email. This email acts as an acknowledgment of receipt rather than a final acceptance. An order is considered accepted only once it has been shipped.

  • Order Declination or Cancellation:
    We reserve the right to decline or cancel orders in cases such as stock shortages, pricing discrepancies, or suspected fraudulent activity.

4. Payment Terms

  • Accepted Payment Methods:
    We accept major credit cards, PayPal, and digital wallets such as Apple Pay and Google Pay. All transactions are handled securely through accredited third-party payment processors.

  • Authorization:
    By submitting your payment information, you authorize Mivasopic to charge the full amount, which includes applicable taxes and shipping fees.

  • Payment Confirmation:
    A receipt confirming your payment will be sent via email. Orders will be dispatched only when payment has been fully processed.

5. Shipping and Delivery

  • Shipping Options:
    To guarantee the quality and freshness of our temperature-sensitive products (for example, Caviar and Wagyu Beef), we offer refrigerated and expedited shipping methods.

  • Processing Time:
    Orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays).

  • Delivery Estimates:
    Estimated delivery times are provided at checkout and may vary depending on your location and the products ordered.

  • Shipping Costs:
    Shipping charges are calculated based on product weight, dimensions, packaging, and the delivery destination. All applicable fees are clearly outlined before checkout.

  • Domestic Shipping:
    Currently, we ship exclusively within the United States.

6. Taxes

  • Sales Tax:
    Sales tax will be applied based on the destination address and current U.S. tax regulations. The exact amount is computed at checkout.

7. Order Modifications and Cancellations

  • Modifications:
    Changes to an order (such as modifications to the product, delivery address, etc.) must be requested immediately. Alterations cannot be guaranteed once the order enters the fulfillment stage.

  • Cancellations:
    You may cancel your order if it has not yet been shipped. If the order is already in transit, cancellation is not possible; however, the order may be eligible for return under our Refund and Returns Policy.

8. Customer Support

Our dedicated customer service team is here to assist you with any inquiries or issues related to your order. For assistance, please contact us:

9. Limitation of Liability

  • Mivasopic shall not be held liable for any delays or damages resulting from factors beyond our control, such as:

    • Shipping carrier delays

    • Inclement weather conditions

    • Product spoilage due to incorrect delivery addresses

  • Responsibility for the condition of the product transfers to you upon delivery unless otherwise agreed.

10. Policy Updates

Mivasopic reserves the right to update this Sales Policy at any time without prior notice. Any changes will take immediate effect upon posting on our website. We encourage you to review this policy periodically to stay informed about our sales terms and conditions.

By purchasing from Mivasopic, you acknowledge that you have read, understood, and accepted the terms and conditions described in this Sales Policy. We appreciate your trust and commitment to our premium gourmet selections and look forward to providing you with an exceptional dining experience.