Shipping Policy for Mivasopic Gourmet Foods

Effective Date: January 4, 2025

At Mivasopic, we are committed to delivering your gourmet food products promptly and securely. This Shipping Policy outlines the procedures, shipping methods, and other important information regarding your order and delivery.

1. Shipping Methods

We offer a variety of shipping options to accommodate your needs. The available shipping methods depend on your location and the items in your order. The following are some of the most common shipping options:

  • Standard Shipping: Delivery within 5-7 business days (depending on location).
  • Expedited Shipping: Delivery within 2-3 business days.
  • Priority Shipping: Delivery within 1-2 business days.

Shipping fees will be calculated during the checkout process based on the shipping method selected, the weight of the items, and the delivery address.

2. Order Processing Time

  • Processing Time: Orders are processed within 1-3 business days of receiving payment. Orders placed on weekends or holidays may be processed the next business day.

  • Order Confirmation: After you place your order, you will receive an email confirmation that includes your order details, including product(s) purchased and estimated shipping dates.

  • Shipping Time: After your order is processed, it will be shipped according to the selected shipping method. Delivery times vary based on the shipping option chosen and the destination.

3. Shipping Fees

Shipping fees are based on the weight and size of the items you order, as well as the shipping method and destination. The final shipping cost will be displayed at checkout before you complete your purchase.

  • Free Shipping: We occasionally offer promotions for free shipping on orders over a certain amount. Check our website or contact customer support for current free shipping promotions.
  • International Shipping: At this time, Mivasopic only ships to U.S. addresses and does not offer international shipping.

4. Delivery Times

  • Standard Shipping: Estimated delivery time is 5-7 business days depending on the delivery location.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • Priority Shipping: Estimated delivery time is 1-2 business days.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to factors outside our control, such as weather conditions, holidays, or carrier delays.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your order and estimated delivery time. You can track your order through the carrier’s website (e.g., UPS, USPS, FedEx).

6. Shipping Address

  • Accuracy: Please ensure that your shipping address is accurate and complete. Mivasopic is not responsible for delays or non-delivery due to incorrect address information provided during checkout.
  • Address Changes: Once your order is processed and shipped, we cannot modify the shipping address. If there is an issue with your shipping address, please contact us immediately, and we will try to assist before your order is dispatched.

7. Lost or Stolen Packages

  • Lost or Missing Packages: If your package is lost in transit, please contact the carrier (UPS, USPS, or FedEx) with your tracking number to file a claim. Mivasopic is not responsible for packages lost or stolen once they have been marked as delivered.

  • Stolen Packages: If your package is stolen after delivery, we recommend contacting local authorities and filing a report. Unfortunately, we are unable to offer a refund for stolen packages.

8. Shipping Restrictions

  • Perishable Items: We may use specific packaging or delivery methods for perishable items (such as cheeses, chocolates, or other delicate products) to ensure they arrive in good condition. Some perishable items may not be eligible for certain shipping methods due to temperature sensitivity.

  • U.S. Shipping Only: Currently, Mivasopic only ships products within the United States. We do not offer international shipping at this time.

9. Shipping Delays

  • While we strive to deliver orders on time, Mivasopic is not responsible for delays caused by factors outside of our control, such as:

    • Weather-related delays
    • Carrier delays
    • Natural disasters or emergencies
    • Holidays and peak season shipping delays

If there are any delays with your order, we will notify you as soon as possible.

10. Customer Service

If you have any questions regarding shipping or your order, feel free to contact our customer service team:

By purchasing from Mivasopic, you agree to the terms outlined in this Shipping Policy. We are committed to ensuring your satisfaction and delivering high-quality gourmet products to your door in a timely manner. Thank you for choosing Mivasopic!