Refund and Returns Policy for Mivasopic Gourmet Foods

Effective Date: January 4, 2025

At Mivasopic, we want to ensure that you are completely satisfied with your purchase. This Refund and Returns Policy outlines the process for returning products and requesting refunds. By purchasing from Mivasopic, you agree to the terms and conditions specified below.

1. Returns Eligibility

We accept returns under the following conditions:

  • Damaged or Defective Items: If your item is damaged, defective, or incorrect upon arrival, you are eligible for a return or replacement.
  • Unopened, Unused Products: We accept returns on unopened and unused products within 30 days of the purchase date.

Please note that some products, such as perishable items (e.g., fresh cheeses, gourmet baked goods), are non-returnable for health and safety reasons once opened. In such cases, we encourage you to contact us directly if there is an issue with the product.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@mivasopic.com or call us at (225) 775-4883 within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and a description of the issue (damaged, defective, etc.).

  2. Return Authorization: Once we verify your request, we will issue a Return Authorization (RA) number and provide you with return instructions.

  3. Package the Items: Carefully pack the items in their original packaging, along with the RA number and a copy of your receipt or order confirmation.

  4. Return Shipping: You are responsible for return shipping costs unless the return is due to a mistake we made (e.g., defective or incorrect items). We recommend using a trackable shipping method for returns to ensure the items arrive safely.

3. Refund Process

Once we receive your returned item(s), we will inspect the product and process your refund. Refunds will be issued in the following manner:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase (e.g., credit card, PayPal).
  • Processing Time: It may take 5-7 business days for the refund to be reflected in your account, depending on your payment provider.

4. Non-Refundable Items

The following items are non-refundable:

  • Perishable Items: Such as fresh cheeses, gourmet baked goods, and other food products that may deteriorate after opening.
  • Opened or Used Products: Items that have been opened, used, or consumed are generally not eligible for a return or refund.
  • Sale or Clearance Items: If marked as final sale or clearance items, these products cannot be returned.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different product, please return the original item for a refund and place a new order for the desired item.

6. Shipping Costs

  • Return Shipping: You will be responsible for the cost of return shipping unless the item is defective or incorrect. In this case, we will reimburse your return shipping costs.
  • Original Shipping Fees: Original shipping fees are non-refundable, unless the return is due to our error (e.g., a damaged or incorrect product).

7. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact Us Immediately: Report the issue within 7 days of receiving your order.
  • Provide Documentation: Include photos of the damaged or defective product when contacting us. This will help expedite the process.
  • Return Shipping for Damaged Goods: If we determine the item is damaged or defective, we will cover the return shipping costs.

8. Order Cancellations

  • Before Shipment: You may cancel your order anytime before it is shipped. Once your order has been shipped, it cannot be canceled, but you can initiate a return once you receive the item.

  • After Shipment: If your order has already been shipped, you can still return the items in accordance with our Returns Eligibility and Return Process outlined above.

9. Customer Service

If you have any questions or concerns regarding returns or refunds, please contact our customer service team:

By purchasing from Mivasopic, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy. We are committed to providing you with high-quality gourmet foods and ensuring a positive shopping experience. Thank you for choosing Mivasopic!